Help !

Question

Hello,  I just sold an item on E bay The buyer selected the delivery service: Shop2Shop by Chronopost and paid €4.50 in fees. ( she also selected a parcel pickup point. I'm trying to get a postage label so I can stick it on my parcel. I've entered the weight and dimensions as requested, but I'm being asked to pay the shipping costs ??  When I try to print the shipping label: NO barcode appears. Yet the pickup point needs it. I don't know how to proceed. Thanks for your help if you have...

koalagris · Accepted Answer

Hello @carm89  "I'm being asked to pay the shipping costs ?? " = perfectly normal, the buyer paid for the item + postage, that's the amount eBay will pay you back (- the commission fees) at the end of the sale, so it's up to the seller to advance the shipping costs (eBay does not provide a prepaid shipping label, unlike other sites that do but only pay the seller the price of the item alone). If you run into postage difficulties via eBay: buy your shipping label directly on the carrier's we...