Hello, I’m new to eBay and I’ve come across a problem I’ve never had before. I bought an item that was delivered via shop2shop to a locker. To collect the parcel, I need a pickup code. However, the parcel did arrive at the locker but I haven’t received anything by email or SMS. When I called shop2shop customer service, I was told that the information given as the recipient’s was actually the sender’s information and that nothing could be changed. I contacted the seller, who assures me they...

Hello @rfiw4939 And the seller, can’t they contact the carrier to get the code? (pretty surprising already that they refuse to give it to you, since you’re the recipient). without pickup the parcel will be returned to the seller... Best regards

Unable to pick up the package because of a buyer error, what should I do? | Delivery

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Unable to pick up the package because of a buyer error, what should I do? | Delivery | eBay France