Shipping information disappearing! | Delivery

lbda85 · 2024-07-02T07:26:16.152000Z

Hello,I would like to know if I’m the only one experiencing this problem!I ship my customers’ orders via the Mondial Relay carrier, through my Mondial Relay account. Once the labels are created, I see the following information on the orders concerned: - Order status as shipped - Carrier name - Tracking number So far, everything is normal!On the other hand, as soon as I go back to check the status of all my orders, I end up with orders shown as not shipped when they have been shipped.I even have one order marked "shipment late" even though I entered the tracking number and carrier name several times because they disappeared!I therefore had to contact customers, who confirmed that they had indeed received their order tracking number.Could there be a bug or am I doing something wrong? Thank you for your replies.Have a nice day

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Shipping information disappearing! | Delivery | eBay France