I'm getting lost in the Ebay-Mondial Relay - Packlink shipping fees | Delivery

rikko14 · 2024-07-03T12:40:46.805000Z

Hello, I sell on Ebay and I’m a bit lost about the shipping fees following a sale I made for a 2 kg parcel to Italy. here are the shipping conditions I created on Ebay for 2 kg parcels: https://ibb.co/nPRHN5K I calculated the Mondial Relay shipping fees from this page: Send your eBay orders with complete simplicity - Mondial Relay First of all, what I don’t understand is that: - I don’t see any table regarding Italy except the table at the end "INTERNATIONAL HOME DELIVERY RATES (*)", does that mean that all Mondial Relay deliveries via Ebay are systematically home delivery? - In Ebay’s sales conditions manager, in the "Services" tab there is no distinction between home delivery and delivery to a relay point. Is that normal? Then when I clicked on Ebay’s blue "buy a shipping label" tab, without paying attention I was redirected to Packlink because I received a Packlink invoice after purchase, which is here: https://ibb.co/DWG2jGJ For my 2 k€ parcel I therefore had shipping fees set at 12 €, I thought I would pay 11.51 incl. VAT, but I paid: 13.49 € I’ve been exchanging emails with a certain Mathieu from packlink who replies to me: Mathieu (Packlink eBay) 3 Jul. 2024, 12:34 UTC+2 Hello, On the link you send, I quote https://www.mondialrelay.fr/envoi-de-colis/envoyez-vos-commandes-ebay-en-toute-simplicite/ These are rates negotiated between eBAY and Mondial Relay These are their contract Packlink also negotiates its rates with Mondial Relay and they can be different from those of other contracts, This rate link https://www.mondialrelay.fr/envoi-de-colis/envoyez-vos-commandes-ebay-en-toute-simplicite/ does not correspond to the PACKLINK contract Without giving me the link to the EBAY - MONDIAL RELAY contract to know the rates, I can’t find the EBAY-PACKLINK rates on the internet FINALLY, before I used this link: https://www.mondialrelay.fr/envoi-de-colis/importer-mes-commandes-ebay/?nbJours=1&ActiverImportEbay=false&_gl=1*1dbkcnh*_up*MQ..&gclid=CjwKCAjw04yjBhApEiwAJcvNoa_feLvA8ZEzwzG73B6p90AQ6jze_eAs3QSwJ6VKW1pJKA1ZnHTM-hoCd5QQAvD_BwE to send my Ebay parcels via Mondial Relay So I’m lost between the blue Ebay button "buy a shipping label", the EBAY-PACKLINK rates, EBAY-MONDIAL RELAY and the link used before: https://www.mondialrelay.fr/envoi-de-colis/importer-mes-commandes-ebay/?nbJours=1&ActiverImportEbay=false&_gl=1*1dbkcnh*_up*MQ..&gclid=CjwKCAjw04yjBhApEiwAJcvNoa_feLvA8ZEzwzG73B6p90AQ6jze_eAs3QSwJ6VKW1pJKA1ZnHTM-hoCd5QQAvD_BwE Can you shed some light on all this for me? Thank you for your help. Have a nice day.

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I'm getting lost in the Ebay-Mondial Relay - Packlink shipping fees | Delivery | eBay France