The buyer received the package, but he says the product isn't inside and that it was replaced | Delivery

noqu0128-t6xzeotl · 2024-03-15T16:14:38.343000Z

Hello, I sent a product via Mondial Relay with a tracking number, the parcel is shown as delivered on the tracking. The buyer has filed a claim and tells me they received the parcel but that I must have scammed them or that the product inside must have been stolen by a third party and replaced with a piece of wood. I explained to the buyer that if they suspected the parcel had been opened, they should not have accepted the delivery and that I couldn’t do anything more. The buyer’s account has 0 reviews and is very recent, so I strongly doubt their good faith. What else can I do?

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The buyer received the package, but he says the product isn't inside and that it was replaced | Delivery | eBay France