The buyer was not able to select a Mondial Relay pickup point
Summary: le_collectionneur_fc describes a recurring problem where customers pay for a Mondial Relay delivery without selecting a pickup point, ending up with a home address instead. They mention that the technical support team was unable to answer their questions about this issue and ask whether others have experienced a similar situation, as well as for advice on how to avoid it in the future. The problem occurred even with invoices offering two delivery methods, including with a discount applied.
Good evening,
It has happened to me several times, and most recently tonight, that a customer pays for a Mondial Relay delivery but does not select a relay point.
So I end up with the home address, knowing that I only offer Mondial Relay and Colissimo Registered deliveries so as to properly meet the insurance criteria required for professionals.
Since technical support is unable to answer me when I ask them how this happens, I’d like to know if this has already happened to others and whether there is a way to protect myself from this problem when sending the invoice.
It should be noted that this happened on invoices sent while offering the 2 delivery methods, and tonight by only including Mondial Relay but applying a discount.
Thanks for your help!
