The buyer was not able to select a Mondial Relay pickup point | Delivery

le_collectionneur_fc · 2026-05-14T18:36:37.505000Z

Good evening, It has happened to me several times, and most recently tonight, that a customer pays for a Mondial Relay delivery but does not select a relay point. So I end up with the home address, knowing that I only offer Mondial Relay and Colissimo Registered deliveries so as to properly meet the insurance criteria required for professionals. Since technical support is unable to answer me when I ask them how this happens, I’d like to know if this has already happened to others and whether there is a way to protect myself from this problem when sending the invoice. It should be noted that this happened on invoices sent while offering the 2 delivery methods, and tonight by only including Mondial Relay but applying a discount. Thanks for your help!

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The buyer was not able to select a Mondial Relay pickup point | Delivery | eBay France