"Exception: Undeliverable" delivery and Global Shipping Center
Summary: chajou18 expresses frustration about an undelivered purchase and tracking showing an "Exception: Undeliverable" at the Global Shipping Center in Lichfield. The seller has stopped responding, and eBay customer service said the 30-day claim window has passed, making any claim impossible. koalagris confirms this situation but suggests exploring possible recourse through the payment method used, such as PayPal, which offers a 180-day dispute window.
Bonjour à tous,
Je n'ai pas été livré de mon achat, et la traçabilité Pitney Bowes donne ça:
Exception: Undeliverable Lichfield, GB Dec 16 8:25 AM
Delay at the Global Shipping Center Lichfield, GB Dec 14 10:09 AM
Processing at the Global Shipping Center Lichfield, GB Dec 14 10:09 AM
Arrived at the Global Shipping Center Lichfield Dec 13 10:15 AM
Out for Delivery to the Global Shipping Center Tamworth Dec 13 6:26 AM
J'ai contacté le vendeur le 20/12 qui m'a dit:
The Global Shipping Center is where ebay posts all international items.
Majong must be band in your country?
Not sure where you live?
I will get in touch with ebay tomorrow and let you know
Je l'ai relancé sans succès et désormais il n'existe plus...
Le SAV d'Ebay me dit que le délai de réclamation de 30 jours étant passé, il n'y a rien à faire...
Merci d'avance !
koalagris
·3 years agoGood evening @chajou18
and since December you haven't done anything? 🤔
"Ebay support tells me that since the 30-day claim period has passed, there's nothing to do..." = unfortunately, we can only confirm that to you! 😞
https://www.ebay.fr/help/buying/returns-refunds/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=3&pos=1&query=Obtenir%20de%20l%27aide%20pour%20un%20objet%20qui%20n%27est%20pas%20arriv%C3%A9&intent=objet%20non%20re%C3%A7u&lucenceai=lucenceai&docId=HELP1135
= see whether, depending on the payment method you used, there isn't any recourse on their side... (for example, with PayPal the dispute window is 180 days from the payment date)
best regards