Mondial Relay Hermes

Question

Hello everyone I know you won’t be able to help me, but I just wanted to report it and complain! My parcel was picked up from a Mondial Relay locker on 24/01, everything was fine until the Harnes site where it arrived on 28/01 and stayed there for 5 days!! Today, it is 04/02 and apparently it is at the Hermes site.... For your information, my parcel is supposed to go to Germany. Despite emails sent to Mondial Relay, nothing is moving. Can I claim a refund? Because my buyer no longer replies to m...

*miss-tigri* · Accepted Answer

Hello  Check the tracking on this site https://parcelsapp.com/fr It is the Hermes carrier that handles deliveries in Germany, so your package has crossed the border. Patience, delivery shouldn’t be long now. You will have the option to open a dispute when the estimated delivery date has passed.