Item not received
Summary: imbap_81 bought a high-value item that was not received at the correct address, despite the carrier providing proof of delivery. The dispute with PayPal was closed, and eBay cannot be contacted, leaving imbap_81 with no immediate recourse. lingma85 suggests gathering written evidence, insuring the item, and filing a complaint for the parcel not being delivered under local law. They also encourage seeking other opinions to help resolve the problem.
I bought a high-value item (nearly 2000 euros). As a resident in an overseas department, the destination address is with a freight forwarder who says they did not receive the package. The carrier's proof of delivery is at the local post office, but not at the exact destination address. PayPal closed my dispute saying that the seller delivered the package. I filed a PayPal claim that is in progress. Since I opened a dispute with PayPal, it is impossible to contact eBay because the dispute is closed on their side. So how do I contact them? To resolve this problem? How do I send a formal notice?
Thanks for your feedback
1 comment
lingma85
·1 year agoHello @imbap_81
Given that PayPal + eBay have closed the dispute.. there's nothing more to wait for from them...
You still have the legal and local options...
- gather written proof that your parcel was indeed delivered by your post office ( because I assume the parcel must be insured for its value )... so there should be a trace..
- go and file a complaint for the disappearance/non-delivery of your parcel... ( I don't know how the police/justice system works in Réunion. )
You'll probably get other opinions...
Regards