Suspicious message from the Packlink Finance Team ??? | Delivery

loranoutan · 2025-12-11T09:22:01.116000Z

Hello everyone, This morning I received a message from Packlink Finance Team that I’m copying below: "Price adjustment for shipment FR2025EBAY000546XXXX Dear customer, This email concerns a price adjustment of X.XX€ (+ 20% VAT if liable)for your shipment FR2025EBAY0005468XXX (- via Mondial_Relay). Mondial_Relay checked your parcel and found dimensions or weight different from what was declared, which led to this rate adjustment. You will find the details below : Declared : 0.3kg / cm x cm x cm.Actual : 0.77kg / -cm x -cm x -cm. Reason for the adjustment : Excess actual weight. The actual weight of the parcel is greater than the declared weight To avoid this type of situation, please check the actual weight and dimensions (length, width, height) of your parcel before shipping. We invite you to consult the following article: Tips to avoid price adjustments. Do you think this price adjustment is incorrect? If you have proof that the dimensions and weight of your parcel were correct, click here to send it to us. Please include your email address, the reference number FR2025EBAY0005468XXX as well as the necessary proof. Kind regards,The Packlink team" After checking with the number, since there is no other information in the email, it is a shipment from October (a bluray), the item was delivered a month ago !!! All this seems very exaggerated to me... So I would like to know : 1. Has anyone else had this happen? 2. Auctane apparently just refunded themselves from my PayPal account without my authorization... Below is the link to submit a claim... and provide the proof that... etc... it doesn't work with the tracking number that Auctane gave me... In my opinion they should be the ones providing proof that the parcel was heavier than declared (300 g declared for a bluray with packaging is even more than the actual weight... so 700 g...). Billing – Packlink ebay I find their way of doing things really strange... so for Packlink, which seemed like a useful and efficient tool to me, their total lack of transparency, in short it's over... That's it, I just wanted to share my experience.

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Suspicious message from the Packlink Finance Team ??? | Delivery | eBay France