eBay order import issue + Mondial Relay
Hello,
I use the Fastbay 1 module and don't understand why, as soon as I import an eBay order, I get a notification saying:
"An unexpected error occurred. There is no shipping information for the Mondial Relay carrier.
Does anyone know why?
Thanks for your replies.
8 comments
vintagecinemacollection
·1 year agoHello, did you solve your problem? I'm having exactly the same issue…
lbda85
OP2 years ago@felin12
I forgot to mention that when I talk about cross-checking information, this only concerns the pickup point (error message) and the parcel tracking that doesn’t appear in the customer order on Prestashop.
*miss-tigri*
·2 years agoHello
A bug? In the meantime, go directly through Mondial Relay, the rates are the same when importing your sale
lbda85
OP2 years agoHello,
This is what I did, but when I look at my order on Prestasshop, I get an error and the tracking number available in the shipping tab of my admin panel doesn't work
Screenshot of the bug
felin12
·2 years agoHello @lbda85
You should perhaps contact the after-sales service for your module
or ask the question on the prestashop forum
best regards
lbda85
OP2 years agoHello @felin12
I contacted Prestalia support, and here is their response, which I’m translating into French! 😉
"Hello, sorry, but we can’t know the error of third-party modules, this message is not generated directly by Fastbay.
If the order is created successfully on the Prestashop side, you need to check with the Mondial Relay module developer what is going wrong and what is causing the error.".
So I still have the Prestashop forum left, as you suggest! 😉
felin12
·2 years agoGood evening
@lbda85
Ask on the Prestashop forum whether you might need a module for
Mondial Relay in Prestashop, if only to choose the drop-off points.
Read this: https://www.mondialrelay.fr/faq-pro/modules-mise-en-place-technique/existe-til-un-module-pour-une-boutique-sous-prestashop/
Kind regards
lbda85
OP2 years agoHello, @felin12
Sorry for replying so late, but I hadn't seen the reply notification.
I'm on Prestashop 1.6.7 and of course I'm using the official Mondial Relay module (v3.3.2 - by ScaleDEV).
All orders placed through my online store pose no problem.
My problems, and therefore my questions, started since I started using the Fastbay 1 module
v6.6.2 - by Prestalia and, of course, for them, it's not coming from their module!
So I'm quite surprised to see that there is no cross-checking of information between my Prestashop BackOffice and all the orders received on eBay, whether by going through:
- My professional account on Mondial Relay (buy shipping label for eBay order)
- The website and by ordering a label directly through PackLink (eBay site)
Am I the only one having this problem?
Best regards