eBay seller charge for "not delivered" item | Delivery

poudissois81 · 2024-02-28T15:33:04.059000Z

I am outraged by eBay's actions. I sent an item by tracked letter via the Post Office. As soon as it was shipped, I provided the tracking number. And it turns out that the envelope disappeared off the radar after reaching the Mauguio sorting center. I advised the buyer to turn to eBay to get a refund. He therefore opened a dispute for item not received. That did me no favors! eBay, claiming that I had provided no proof of "delivery" of the item, is charging me the amount of the transaction! Obviously the delivery did not take place since the envelope is lost or stolen! On the other hand, it was indeed shipped, so I AM NOT RESPONSIBLE! In addition, contrary to what eBay's dispute department says, I provided a written document from the Post Office showing the envelope's route, not to mention checking the tracking on the Post Office website, which proves what I said. eBay immediately closed the dispute without carrying out any investigation. I AM OUTRAGED. THIS IS THEFT AT THE SELLER'S EXPENSE.

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eBay seller charge for "not delivered" item | Delivery | eBay France