Asendia delivery issue - Glendale Heights contact?
Summary: nyo-yume is experiencing issues with an international eBay shipment from the US to France. The package has been stuck in Glendale Heights since June 29 with the status "Shipment Information Received," despite eBay claiming it has left. They are seeking ways to directly contact Glendale Heights to resolve the discrepancy, especially as Asendia's tracking hasn't updated. *miss-tigri* suggested checking a tracking website and provided steps if the delivery date is exceeded. nyo-yume is determined to receive the parcel in good condition and is investigating further.
Hello everyone,
I’m currently having major issues with eBay international shipping, so I have several questions:
My package coming from the US and headed to France has been stuck in Glendale Heights since 29/06 with the status "Shipment Information Received" and nothing else. The estimated delivery date was 15/07. Is this normal?
eBay tells me the package left Glendale Heights, but Asendia tracking seems to say the package hasn’t been handed over to them yet. Is there any way to contact Glendale Heights directly? (in particular an email address)
Lastly: do I have any chance of ever receiving my package, and in one piece?
I’m getting a bit desperate, and it’s not something replaceable.
Thanks everyone for your help.
*miss-tigri*
·2 weeks agoHello @nyo-yume
Check the tracking on this site https://parcelsapp.com/fr
If you haven't received anything by the time the estimated delivery date has passed, follow this procedure:
Get help for an item that hasn't arrived
nyo-yume
OP2 weeks agoHello @*miss-tigri* , I did indeed follow this process, but I really want to receive the package (in good condition). So I was looking for how to investigate on my end. Ebay indicated that the package had left Glendale Heights, but Asendia’s tracking tells me the opposite, so there is some incorrect information somewhere, either on Asendia’s side (I’ve tried to contact them and am waiting for their reply) or on GH’s side, which I’m therefore trying to contact :/
*miss-tigri*
·2 weeks agoYes, I understand you.. You really want to get the coveted item and nothing says it won’t happen.
But don’t forget that you’ll only have 30 days from the delivery date to request a refund if it still doesn’t arrive.
In the meantime, keep tracking its shipment and cross your fingers 😉