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I have a dispute with a buyer; he’s telling me that the item I sold him is gold-plated, whereas I’m sure it’s gold, and he’s asking for a refund for his order. What should I do?
1 comment
I have a dispute with a buyer; he’s telling me that the item I sold him is gold-plated, whereas I’m sure it’s gold, and he’s asking for a refund for his order. What should I do?
*miss-tigri*
·2 weeks agoHello @br_625739
The best thing is to ask for it back and issue the refund once the item has been retrieved ..
If you have proof of authenticity with photos, try to check with customer service because if there is any doubt, ebay favors the buyer.