Return already received by the seller and no update to the return status | Delivery

zangief_kratos · 2025-01-15T10:28:16.551000Z

Hello, Since it's just impossible to call Ebay customer service and when you ask to be called back they just don't do it and say the call won't go through, I’m reaching out here because I bought a phone that I was supposed to receive normally, but the phone doesn’t work so I made a return request, the seller accepted the return and sent me a shipping label, I sent the return package with a tracking number using the label provided by the seller, since then, no update on the return shipment and on ebay it says that the return has not yet been sent even though the seller has already received his phone, In return, I have no refund and nothing indicating that the return was received by the seller, knowing that ebay doesn't even let me manually enter the return tracking number. What should I do, I'm running out of ideas and all this confirms to me that Ebay is just there to collect the commissions and exorbitant fees and that they do absolutely nothing to resolve buyers' problems Thanks in advance for your help, Best regards,

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Return already received by the seller and no update to the return status | Delivery | eBay France