If the package is "lost", who will reimburse whom? | Delivery

bourgogne-amazigh · 2025-02-09T11:38:53.742000Z

Hi community, I hope I’m not going to run into this kind of issue, but it’s looking pretty likely... I dropped off an item at the locker for my buyer, a 18th-century Virgin in Nevers for €350 after 5 days, the buyer contacts me because he can’t see any tracking for the parcel, I check and indeed it only says that it is waiting with the sender. but I did drop it off at the locker and at the same time there was the courier there collecting the locker contents, and since it was quite large he told me he was going to empty a big locker so I could fit my parcel in it, which he did. I contacted Mondial Relay yesterday, the agent told me she would immediately open a case and to wait for what follows. as I always do, I insured the parcel for the sale price. I’m wondering, besides the fact that I should therefore be compensated if it has "disappeared", who is going to reimburse my customer? Will it be up to me to give him my compensation and so I’m the one who will lose out?

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If the package is "lost", who will reimburse whom? | Delivery | eBay France