If the package is "lost", who will reimburse whom?
Summary: bourgogne-amazigh expresses concerns about a parcel sent via Mondial Relay that seems to be on hold and not being tracked. They ask about the refund procedure if the parcel is lost. koalagris explains that the seller must refund the buyer and then seek compensation from the carrier’s insurance. frelonverre recommends avoiding automatic lockers and shares thoughts on the weaknesses of current delivery systems. bourgogne-amazigh mentions that they are considering increasing insurance for their shipments and stresses the importance of keeping costs competitive for their online thrift store.
Hi community,
I hope I’m not going to run into this kind of issue, but it’s looking pretty likely...
I dropped off an item at the locker for my buyer, a 18th-century Virgin in Nevers for €350
after 5 days, the buyer contacts me because he can’t see any tracking for the parcel, I check and indeed it only says that it is waiting with the sender.
but I did drop it off at the locker and at the same time there was the courier there collecting the locker contents, and since it was quite large he told me he was going to empty a big locker so I could fit my parcel in it, which he did.
I contacted Mondial Relay yesterday, the agent told me she would immediately open a case and to wait for what follows.
as I always do, I insured the parcel for the sale price.
I’m wondering, besides the fact that I should therefore be compensated if it has "disappeared", who is going to reimburse my customer? Will it be up to me to give him my compensation and so I’m the one who will lose out?
frelonverre
·1 year ago@bourgogne-amazigh
when you send a parcel and it gets scanned in a locker, the carrier can see when the locker is opened, and when the parcel arrives at the sorting center, the carrier will know
the locker should be avoided, whether for sending or receiving a parcel; who do you turn to if there’s a problem, how do you know if the parcel was scanned (which is your case), when you go to a store that handles drop-off, the clerk scans it in front of you and asks you to sign, after that MR sends you an email to tell you that your parcel has been taken care of, and after that (the next day) you get tracking
in your case you’re going to have to battle it out with the MR call center that’s in Morocco where the people are barely competent, anyway it’s not looking good and at best it’ll take a long time
bourgogne-amazigh
OP1 year agoI’ve heard people say that there are bugs with lockers, when a door opens that shouldn’t have any parcel in it, it turns out the locker already contains a parcel, it’s possible that this happened to mine if the agent who was on site didn’t take my parcel out when he freed the locker so I could put it in, and he may not have used his remote properly. In any case, my face is definitely on the cameras where you can see me doing it.
I very rarely hand it over in person in a shop because the only one is a tobacconist opposite a middle school and high school, he gets swamped by young people and, on top of that, it’s in a small neighborhood, so when I’m sending between 10 and 30 parcels a week, I’d rather avoid making him deal with that.
From now on I’m going to double or even triple the insurance depending on the items sold
frelonverre
·1 year ago@bourgogne-amazigh
given the price of your items, I’d send mine ad valorem by post
In the future I’m going to double, even triple, the insurance depending on the items sold
the maximum insurance is 500 euros at Mondial Relay
sending between 10 and 30 parcels a week,
bravo, given the current gloom that’s commendable
a little song?
bourgogne-amazigh
OP1 year agodear hornet,
I very rarely have any problems with Mondial Relay; on the other hand, that wasn’t the case with La Poste, which is, on top of that, much more expensive, and I want my shipping rates to be as competitive as possible for any potential buyers when I don’t cover them myself, which is often the case 🙂 as for compensation, so the insurance that I would actually multiply, I hadn’t checked that there was a cap with Mondial Relay, I recently insured something for more than €1000 but after checking it was through other carriers, so I’ll adapt accordingly 😉
thanks for your little aside about my sales, which are going rather well, and Alain’s clip, which I appreciate, but that does involve a lot of effort via several other sales platforms, social networks, etc. Most of them are for lots that bring in less than €10, all to help keep our recycling shop alive, which sadly, even though it has a storefront and is recognized in the region, would have been closed for quite a few years if I didn’t offer things online, because we wouldn’t be able to cover the expenses 🙂
have a lovely evening
koalagris
·1 year agoHello @bourgogne-amazigh
The process is always the same in case of a lost package:
* the seller must fully reimburse the buyer
* the seller must file a claim with the carrier in order to be compensated (up to the amount of the insurance taken out, of course)
So you always need to make sure to use a shipping method that insures the package for its value (item + postage).
"as I always do, I insured the package at the sale price" = you're doing the right thing! so if the refund made to the buyer is equal to the compensation received from the carrier, how would you be out of pocket?
(with a flat-rate compensation, it's even possible that you may receive more than you refunded the buyer)
Best regards
bourgogne-amazigh
OP1 year agoSo from now on I’m always going to insure my parcels for well above the sale price, so maybe one day these delivery companies will do some real work on this issue of employees who are thieves and/or clumsy, but also on some of their transit warehouses where the management is disastrous