Delivery tracking GENERIC
Summary: catherinliber0 expressed concerns about a parcel sent from Great Britain via the carrier GENERIC, whose tracking has not moved since January 8, 2024. Several participants suggested checking the tracking through online tools and mentioned that a claim could only be initiated after the delivery deadline. gwae02 and mikpolb shared similar experiences, with gwae02 indicating that a refund was obtained after requesting it from the seller. yanlaba0 is also looking for information about the carrier after a parcel was not received.
The seller chose the GENERIC carrier to send the parcel from Great Britain. The parcel drop-off is shown in tracking on January 8, 2024 but since then, nothing has moved and when I log in to GENERIC ebay, an error message appears. I tried in vain to contact the seller to find out whether, on his side, he has the possibility of getting information on the delivery tracking but I have no response. Should I wait until January 25, the latest delivery date, before taking action? Should I look elsewhere for what I'm waiting for and will I be refunded?
yanlaba0
·1 year agokoalagris
·1 year agoHello @yanlaba0
See this thread:
https://communaute.ebay.fr/t5/Aide-entre-membres/Impossible-de-suivre-l-acheminement-de-mes-commandes/td-p/2935051
Best regards
gwae02
·1 year agoI'm currently in the same situation, the eBay seller hasn't entered the tracking for the package that was sent on 05/12/2024, still nothing received today...
Did you finally receive the package?
mikpolb
·1 year ago*miss-tigri*
·1 year agoHello @mikpolb
read the answers already given..
If the estimated delivery date has passed, follow the procedure:
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=3&pos=1&query=Obtenir%20de%20l%27aide%20pour%20un%20objet%20qui%20n%27est%20pas%20arriv%C3%A9&intent=objet%20non%20re%C3%A7u&lucenceai=lucenceai&docId=HELP1135
You can check the tracking on https://parcelsapp.com/fr
mikpolb
·1 year agoI’m not asking for the procedure in case the delivery time has been exceeded. I’m not asking for a link to track my parcel because the seller hasn’t provided any tracking number.
I’m asking @gwae02 or anyone else who has been in the same situation as me today to share their GENERIC experience. Was the parcel delivered? On time? Is the carrier reachable?
gwae02
·1 year agoMy parcel was never delivered.
I recommend that you send the seller a message asking for a
full refund.
That’s what I did, and I received the refund within 48 hours.
Best regards
m7ow03
·2 years agofelin12
·2 years agoGood evening everyone
@catherinliber0
With no certainty, try tracking your parcel with the tracking number using this link:
https://parcelsapp.com/fr
or
https://www.ordertracker.com/fr/transporteurs/ebay
Your parcel may be waiting at customs clearance
kind regards
koalagris
·2 years ago@catherinliber0
Good evening ??? 😕
= No recourse as long as the delivery deadline has not passed
(and you will have 30 days after that date to open a dispute for item not received)
the refund is guaranteed if you follow the procedure to the letter and if no delivery or refused/not collected parcel mention is sent by the carrier :
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=3&pos=1&query=Obtenir%20de%20l%27aide%20pour%20un%20objet%20qui%20n%27est%20pas%20arriv%C3%A9&intent=objet%20non%20re%C3%A7u&lucenceai=lucenceai&docId=HELP1135