Blocked parcel tracking, the customer is requesting an immediate refund | Delivery

sasentrebon · 2023-07-24T19:10:59.322000Z

Good evening,I made a sale on July 13 and sent the parcel on July 17.On July 20 the customer contacts me saying that tracking hasn't moved since the parcel was dropped off on the 17th. I contact the post office, which asks me to wait until the 22nd to see if things change. I inform the customer.The next day (July 21) I go to the post office where I dropped off the parcel and, having no additional information, I file a claim with 3631 to locate the parcel. I tell the customer that we need to wait between 48 hours and 21 days (specifying that the person at the post office I spoke to told me it would never be 21 days) and that as soon as I get confirmation that the parcel is lost I will proceed with a full refund.The problem is the customer doesn't want to wait and is demanding an immediate refund.What should I do, because if the parcel is found and delivered to her in the meantime, I lose everything.She won't hear anything and refuses to wait, I don't know what else to tell her 😞Thanks in advance for your advice.

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Blocked parcel tracking, the customer is requesting an immediate refund | Delivery | eBay France