Hello, I bought a photo from a seller in Germany, I received it all wrinkled in a bubble envelope. I contacted the seller to explain the problem to him, he replied that he had packed the photo with great care... I offered him a return and he didn't want to hear anything and was very aggressive. I told him that in that case I would leave him negative feedback and he replied: "I will remove the feedback I left you to leave you a negative one as well" I don't think he has the right, but I would lik...

Hello @grenade18 A buyer cannot receive negative feedback and a seller cannot modify their feedback, they can only add an additional comment. Did you send photos of the item received to the seller? If you have a compliance issue with the item received, make an official return request on eBay: https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=3&pos=1&query=Renvoyer%20un%20obje...

Does a seller have the right to modify their rating | Delivery

Discussions

Does a seller have the right to modify their rating | Delivery | eBay France