sale custode new beetle cabriolet, arrived broken | Delivery

nollan2006 · 2023-04-15T16:37:50.370000Z

Hello, I’ve been on eBay for more than 22 years, and I’ve rarely had problems when I sell something, but lately it feels like they’re piling up on this site... and that it’s an open door to "scams" or unscrupulous people...I sold a quarter window for a New Beetle Cabriolet (hard to find) to a German guy (who apparently has plenty of VW parts at home..) except it arrived broken (the packaging was done properly with plenty of bubble wrap and a box inside the box + polystyrene to prevent rubbing etc., I’m used to packing things well..)The buyer therefore opened a dispute on eBay to get reimbursed, with photos to back it up, damaged box and glass in pieces...But he didn’t report anything to the carrier and didn’t open the parcel in front of them, so he could also very well have put his old broken window in there, damaged the parcel himself and therefore be trying to get a refund...For now I have the 430 E blocked, and I was called back by eBay at my request, who tell me that the buyer seems "reliable" to them (30 ratings and probably not overusing the "system"..) but it only takes once to scam 430 E, right..The operator also told me that they wouldn’t ask for the product to be returned since it was broken and that it wasn’t worth it... then at 5:56 PM it cut off, I think they hung up on me since their service closes at 6 PM grrrrr unbelievable!!I wanted your opinions on what to do because it seems absurd to me: I send an item in good condition (and can prove it) and in the end it supposedly arrived broken and I lose 430E... and since I already find eBay fees very expensive, I’m really asking myself whether to close my eBay account or just not sell anything there anymore...Thanks in advance for your info

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sale custode new beetle cabriolet, arrived broken | Delivery | eBay France