You too? The buyer can choose an "other delivery method" that I haven’t predefined
Summary: sambluedr44 is having a problem with his listings, where buyers can choose a shipping method that isn't predefined. He checked his preferences and only offers Mondial Relay and Colissimo. koalagris and francexpressdeal noticed that his listings are showing incorrect options and recommend contacting customer service or editing the listings manually. sambluedr44 thanks them for the help and plans to edit his listings one by one.
For a few weeks now, I’ve had an issue with my orders.
I only offer two shipping methods in all my listings (defined in my terms of sale): Mondial Relay and Colissimo. If the buyer pays for relay shipping, they must necessarily select their chosen relay point when placing their order.
For a few weeks now, I’ve been getting orders with "other delivery in 48h" (charged at the relay shipping rate), and I have to contact buyers individually to ask for their relay point.
Before, this was done automatically.
I’ve checked my shipping preferences, terms of sale manager, etc., and I really only offer TWO possible shipping methods. How are buyers getting access to this third option and how do I get things back to normal?
Has this happened to anyone else? Is it related to the Mondial bug (but it’s supposedly fixed...)?
ThAnks and have a nice Sunday!
sambluedr44
OP1 year agoHello @koalagris and @francexpressdeal ,
Thank you for your detailed responses.
The problem must indeed be coming from the sales conditions manager, because I did select Mondial and Colissimo, I didn't change anything and before that it worked without any problem (it hasn't been working for about fifteen days now, though). I tried to insert a screenshot into this message to show you my manager but I must not know how to do it 😉
I'm going to try modifying the listings one by one in the meantime.
Thank you for your help, I wish you a good evening!
francexpressdeal
·1 year ago@sambluedr44
as @koalagris told you (Greetings koala 🙂), you are indeed only offering 2 choices :
There was a similar post some time ago. The problem seems to come from the sales terms manager.
Your colissimo shipments become "Other delivery in 24 h" and those in MR "Other delivery in 48 h".
Which, by the way, is an abomination in both cases...
Try editing your listings without going through the sales terms manager. So directly via "edit listing".
And otherwise, do what @koalagris told you: contact customer service.
koalagris
·1 year agoGreetings too @francexpressdeal 🙂
koalagris
·1 year agoOn your listings there are only 2 possible choices:
"Other delivery in 48 h"
"Other delivery in 24 h"
(NOTHING indicates colissimo or mondial relay, and there is no 3rd choice)
I looked at the listings of other private sellers, and you don't see these "other delivery" mentions there...
= check with customer service:
https://www.ebay.fr/help/selling/shipping-items/dfinir-les-options-de-livraison?id=4089&st=3&pos=1&query=D%C3%A9finir%20les%20options%20de%20livraison&intent=livraison&lucenceai=lucenceai&docId=HELP1141
Contact link all the way at the bottom of the help page