Account deleted without reason

Summary: Anonymous User explained that after creating an account and listing two keyboards for sale, their account was deactivated without explanation, even after providing the requested documents. frelonverre suggested contacting customer service, but Anonymous User said they refused to provide detailed reasons. crazy-bear assumed that selling new items in quantity could be a problem, but Anonymous User clarified that they were Christmas gifts. Several participants discussed the platform’s practices regarding the handling of personal data, with Anonymous User expressing concerns about the security of their information. Overall, the sentiment expressed is one of strong frustration with the platform.

Hello,

I created an account today and put 2 keyboards up for sale.

The ad is published and a few hours later I receive an email saying that my payments are suspended.

Several hours later I receive an email saying that my listings have been removed and that I must provide my ID, proof of address and invoice.
I give them this and they tell me that my account is permanently disabled.

They gave me no justification for this.

I have never seen this on any sales platform.

I should point out that I had an Ebay account that I had the support team delete last year and I had only made purchases for years.
Maybe that's what's blocking it.

Surprising

Anonymous User

Posted 2 years ago·Last reply 2 years ago

17 comments

koalagris

·2 years ago

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Hello @Anonymous

FYI, here's why the site never gives the reasons for the block:

https://communaute.ebay.fr/t5/S%C3%A9curit%C3%A9-sur-eBay/MC011-Vendeur-pro-compte-suspendu-d%C3%A9finitivement/m-p/2919776#M14205

Regards

Anonymous User

OP2 years ago

Hello,

On the other hand, they don't mind asking for our personal documents (ID and proof of address) even though they knew full well they weren't going to unblock the account.
Mafia-like practice and a huge red flag on this platform.

No one knows what they'll do with this data.

frelonverre

·2 years ago

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@Anonymous

first of all, it’s not necessarily the same people who blocked the account and requested the data, and then if you didn’t like it, you shouldn’t have given it

and you didn’t give your bank details, because a seller account can’t work without them

Anonymous User

OP2 years ago

I gave them so that my account would be unblocked.
If I had known that it was useless, I wouldn't have given them.
There are always people to defend the indefensible, it's incredible.
I gave my IBAN, yes.
So they also have my bank details.

frelonverre

·2 years ago

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@Anonymous

we're not here to defend the indefensible; we often see people coming to complain about problems with the site, but when you “dig a little,” you see that they have broken the rules imposed by the site and are giving us a sanitized version of their history

you’re addressing a forum where the respondents are just regular users of the site with no decision-making power

so the site booted you, it won’t do anything with your data, so forget it and go cook your stuff somewhere else

have a happy holiday season

felin12

·2 years ago

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Hello

@Anonymous

So they also have my bank details.

For the flip:

You can ask your bank to revoke the direct debit authorization.

Kind regards

crazy-bear

·2 years ago

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Hello @Anonymous

You had put new items up for sale in multiple quantities even though you registered as an individual.

Anonymous User

OP2 years ago

Are you part of the Ebay team?
If not, you're only making assumptions.

And I only resold Christmas gifts that my sister and I received.
I don't see what the problem is

crazy-bear

·2 years ago

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@Anonymous

I read your description before replying to you, so these aren't assumptions ...

You seem surprised by what's happening to you, so I'll give you the reason.

It's up to you to explain your situation to customer service, since it's obvious that the problem comes from there.

Anonymous User

OP2 years ago

They don’t want to explain anything to me, exactly.
Anyway, oh well, platform to avoid at all costs.
Zero professionalism and potential resale of data

crazy-bear

·2 years ago

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@Anonymous

regarding your personal data, see this link:

Delete your data | eBay

Anonymous User

OP2 years ago

Nothing tells me that my identity documents and proof of address will be deleted.
Besides, they just confirmed by email that they won't do it.

Mafia-style method.

felin12

·2 years ago

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Hello

@Anonymous

In addition to the link provided by @crazy-bear

https://www.cnil.fr/fr/comprendre-mes-droits/le-droit-leffacement-supprimer-vos-donnees-en-ligne

best regards

frelonverre

·2 years ago

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@Anonymous

what if you asked the one place that has the answer: customer service

Anonymous User

OP2 years ago

That's what I'm doing, but they refuse to give me the reason, despite several requests.
It's incomprehensible.

And they refuse the complete deletion of my identity documents in the event that their decision is final.

What kind of platform is this, seriously?

frelonverre

·2 years ago

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@Anonymous

Charbonnier is master in his own home, they don't want you, go elsewhere

Anonymous User

OP2 years ago

It will be done when customer service (if you can even call it that) has completely deleted my identity documents and proof of address that I provided