Any more disputes possible? (defective item) | My eBay

delst111 · 2024-12-05T13:18:36.841000Z

Hello, Item, an ignition coil, received but defective (no spark), I contacted the seller, who asked me to send him a video of the problem, so I made a video showing that there is no spark at the spark plug, the seller, completely abr...i, replies that he does not sell spark plugs and that he does not see the installed coil (even though you can see it).So I want to open a dispute for a defective item, but it is IMPOSSIBLE to find anything for that purpose. Before there was "Resolve a problem" as one of the action choices, but it is no longer there.All the help pages and other topics I could find are no longer up to date (the site no longer matches).How do I open a dispute?The only options are The item was not delivered and Return the item.Except that for Return the item, the return shipping is at the buyer's expense, I would agree if it were a change of mind on my part about the purchase, but here it is an item sold defective, it is not up to me to cover the return costs (especially since the seller must be in China despite eBay, right! : " Item location: FR, France" ...) which will cost more than the item itself. I don't even see any Dispute Manager at all. What should I do? Or is it no longer possible and therefore eBay buyer protection no longer exists? (like PayPal, which sides with sellers even with video evidence, of a defective car radio...). Thanks

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Any more disputes possible? (defective item) | My eBay | eBay France