Login problem on my Ebay account

Summary: Several participants are having trouble logging into their eBay accounts because they’re having difficulty receiving verification SMS messages. abatr_56 shares their experience and wonders why the code isn’t reaching their phone. *miss-tigri* suggests reinstalling the app, while dufdan0245 complains about similar problems and criticizes the removal of email authentication codes. francois-o offers advice for fixing the issues through updates and troubleshooting steps. Other participants express frustration at the obstacles to contacting support without account access. Some people express strong frustration with eBay and are considering other online selling solutions.

Hello everyone,

Since last Monday, I haven’t been able to log into my eBay account because I’m not receiving the verification code on my mobile phone, even though I haven’t changed anything.

Thank you everyone.

abatr_56

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Posted 3 years ago·Last reply 4 months ago

10 comments

pietr8009

·4 months ago

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EBAY IS CRAP THEY SCREWED ME ON MY ITEMS FOR SALE SO NOW I SELL ON NATURABUY AND IT'S GOING STRONG

Anonymous User

·2 years ago

Hello,

I can no longer log in to Ebay.

I get a message, "for security reasons your account is temporarily blocked - contact customer service to reset the password".

The only problem is that you have to log in to send an email.

Could you help me please?

Thanks

koalagris

·2 years ago

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Hi @Anonymous

Here we go again:

https://communaute.ebay.fr/t5/Les-forums-eBay/Connexion-impossible-%C3%A0-mon-compte/m-p/2913407#M12579

lingma85

·2 years ago

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Hello @Anonymous

See the help provided by this link---> Get help if your account has been hacked | eBay

Regards

francois-o

3 years ago

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Hello @abatr_56 ,

I’m sorry to read that you’re having a bad experience on eBay.
We use the SMS verification system to make sure that only you can access your account.
In the event that you want to change the phone number, then indeed @dufdan0245 is right. You need to contact customer service for that.
Click on => Contact us at the bottom of our help page.
Here is the direct link: https://www.ebay.fr/help/home

If you want to keep the number currently registered on your eBay account. Then here is the procedure recommended by our technical team:

1) Make sure the latest software updates are installed on the phone and that no application is interfering with or filtering incoming SMS messages.

2) Restart the device to force it to reconnect to the local base station.

3) Test message delivery again to see whether the problem persists.

4) Test using the same SIM card with another device again and vice versa.

Best regards
François

entrepri64

·3 years ago

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But of course, I have the same issue, I recreated an account so I could post here because I no longer have access to my account because of this crappy login with your texts!

But the problem is our phones of course, it's not eBay .... -_-"

lorrodyssey

·3 years ago

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hello

And how do we contact eBay support without being able to log in to eBay ????? for me, the problem comes from the number of digits for the SMS 6x xxxx xxxx x2 it can’t work.

koalagris

·3 years ago

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Hello @lorrodyssey

See François's reply in this thread:

https://communaute.ebay.fr/t5/Les-forums-eBay/Connexion-impossible-%C3%A0-mon-compte/m-p/2913407#M12579

(message 3 of 7, from 03/14/2023 at 9:57 AM)

regards

dufdan0245

·3 years ago

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Hello abat_56,

Same here, a week ago, after contacting eBay via chat, I had my phone number changed in my preferences because my smartphone wasn’t very new, I gave them my husband’s, ! For the moment, and for this account, it works, but the next day impossible to log into my second account, despite a change of phone number via chat as well! Don’t come telling me I need to clear my caches, my history, I’ve been doing that almost every day for a long time...! No problem with other sites ( **bleep**, paypal....) , the codes via SMS go through without a problem! This kind of problem is starting to get so exhausting that I’m seriously considering closing these 2 accounts on eBay... fed up...! In my opinion, eBay’s worst idea is removing the sending of verification codes by email, the problem would certainly be less recurring... than with SMS!

You can try contacting eBay via chat... they may find a solution to your problem.

Good luck to you and have a good evening

*miss-tigri*

·3 years ago

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Hello

Have you tried uninstalling and reinstalling the app?