how to prevent new accounts from buying? | New Seller Space

megacamo · 2024-01-17T11:29:12.297000Z

Hello, lately, since November, I’ve regularly had customers leave me negative feedback, and they’re always, I mean ALWAYS, new customers with fewer than 5 ratings on their account. I manage to get them to change their rating every time, but it takes me a ridiculous amount of time. I remember that in the past we could prevent new accounts with less than a certain number of ratings from buying our items, why has that option disappeared? Also, along the same lines, I blocked a customer but they keep creating new accounts to try to buy my products, so I’m forced to cancel sales and block sales to Canada, but that hurts my rating and makes me miss legitimate sales. What can eBay do to help me deal with this problem? It’s getting out of control.

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