Hello, I have a buyer who bought me an item for a total amount of 5.60, fees 0.91, which leaves 4.69 net for me. Unfortunately the item was no longer available because I had sold it elsewhere, so I cancel the purchase due to the item being unavailable. eBay takes back 5.04 net from me for the refund of the purchase. As a result, I was charged an extra €0.35 (5.04-4.69). Does anyone have an explanation for these extra fees? Thank you

Hello, @salyxo , This is EB policy in this case. Read this : https://www.ebay.fr/help/selling/getting-paid/annuler-une-commande-en-tant-que-vendeur?id=4136&st=3&pos=3&query=Annuler%20une%20commande%20en%20tant%20que%20vendeur&intent=annuler%20achat&lucenceai=lucenceai&docId=HELP1090

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