appalling dispute resolution | New Seller Space

exabike56 · 2024-06-24T05:54:46.637000Z

Hello, this message to vent a little against eBay's dispute resolution service. 1- A customer orders a part by mistake and asks me for a return. 2 -I reply ok, send me back the item and as soon as I receive it I will refund you. 3- Not wanting to pay for the return, he opens a dispute. 4 - eBay sends me a message saying that they ruled the dispute in my favor and that the buyer must send the item back. 5- I receive the item back, but I can't refund it, eBay message "you cannot refund the buyer because a dispute is in progress". 6- I call eBay to tell them that I want to refund the buyer, but that I can't. 7- eBay's response, ok, we'll take care of it. 8- And then the icing on the cake, I end up with a defect "Dispute closed without resolution from the seller" !

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appalling dispute resolution | New Seller Space | eBay France