Hello I sold an item for €5 including shipping, the customer is satisfied but clearly he doesn’t understand the ebay system, so he left a neutral rating accompanied by a positive comment. I wrote to him but since he doesn’t understand the system he simply sent me a message confirming his satisfaction, without changing the rating. ebay took €1, which is still 20%, I wrote to ebay but of course got no reply. It’s really disappointing to see that ebay takes a big commission on a tiny sale, then let...

ok but had you, yes or no, sent him an official request to change the feedback? (a message isn't enough) : https://www.ebay.fr/help/selling/leaving-feedback-buyers/contester-des-valuations-reues?id=4102&st=3&pos=2&query=Contester%20des%20%C3%A9valuations%20re%C3%A7ues&intent=modifier%20%C3%A9valuation&lucenceai=lucenceai&docId=HELP1104 otherwise he couldn't do it... eBay isn't going to make that decision in the buyer's place. he can probably still add an add...

The buyer made a mistake in their assessment | New Seller Space

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The buyer made a mistake in their assessment | New Seller Space | eBay France