Buyers are no longer leaving reviews. How can this be fixed? | New Seller Space

estjeux · 2024-10-03T07:35:34.663000Z

Hello, I’m noticing more and more that buyers no longer take the time to leave feedback for their seller. On our side, we do, and for every sale, we send a message via eBay messaging with the tracking number and a friendly invitation to leave positive feedback if they are satisfied with our services. And yet, hardly any buyers leave feedback anymore. It’s not that we’re chasing feedback, but a shop that no longer gets feedback looks like a half-dead shop, lacking activity, so in my opinion that doesn’t encourage buying. Besides, since 100% of dissatisfied buyers leave neutral or negative feedback, that creates an imbalance if satisfied buyers no longer give their opinion through feedback. We end up with a significant percentage of neutral or negative feedback even though in reality it represents only a tiny fraction of our transactions. What other methods do you use besides those mentioned in my message to encourage buyers to leave feedback? Without being too pushy, which in my opinion would be even more harmful. The solution would be simple, and sellers have been asking eBay for it for years, but it has always gone unanswered: ==> A transaction where the buyer has not opened a dispute or left neutral or negative feedback within 2 months should automatically be assigned positive feedback, given that if the buyer has not complained, we can consider that the buyer is satisfied. That would just be common sense, and besides, quite a few other sites do it. And it would show that sellers are still making transactions despite everything, and that eBay is therefore (still) a little alive.

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Buyers are no longer leaving reviews. How can this be fixed? | New Seller Space | eBay France