shipping payment on return automatically accepted | New Seller Space

rosedebretagne · 2024-08-08T14:23:03.219000Z

hello, I know there have been changes since eBay is able to edit shipping labels. so I'm wary. what has been your experience please? a buyer wrote to me yesterday while I was away that he hadn't really paid attention to the item's size. (which of course is perfectly specified in the description in the listing, both in the characteristics box and in the text). when I see the message 2 hours later, the situation is already at the stage of a return automatically approved by eBay, reason "the size doesn't fit". other sellers' ratings on the buyer's profile show that this is a regular thing. today I have a message from eBay "the buyer has sent the item". so all this is happening without my involvement. and my question is: when I issue the refund, do I risk being charged not only the amount of the sale (which is completely normal, I accept returns) but also the shipping cost!?

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shipping payment on return automatically accepted | New Seller Space | eBay France