Undelivered parcel return within the deadline and customer return request 4 days later

Question

Hello,Has anyone among you ever encountered this problem before?A customer places 2 orders with me and I ship them the same day, in one single package!Despite several SMS messages from Mondial Relay and messages via eBay messaging, I inform the customer that their orders are waiting at the relay point they chose.This person does not pick up the parcels within the time limit and so the parcel is returned to me.4 days later, while the parcel is waiting for me at a return relay point, the customer...

koalagris · Accepted Answer

Hello @lbda85    Contact customer service because a package that hasn't been collected is NOT covered by eBay's customer guarantee: these disputes therefore have no reason to exist (I won't even get into the inconsistency of asking for a return when the buyer has nothing to return 😭) https://www.ebay.fr/help/policies/ebay-money-back-guarantee-policy/rglement-de-la-garantie-client-ebay?id=4210&st=3&pos=1&query=R%C3%A8glement%20de%20la%20Garantie%20client%20eBay&intent=g...