How do I ask eBay to intervene in a closed dispute?

Question

Hello everyone! I’m looking for a link to contact eBay customer service, payments and refunds section... I’m a professional seller. I sold an item. The delivery took a long time. The buyer opened a dispute. I refunded the buyer on the last day. I was charged. The dispute is closed. The parcel arrived with the buyer. They have not been refunded. I would like to be refunded for my refund. Thanks to everyone, and especially to whoever can give me the link to make such a claim. Best wishes to the wh...

koalagris · Accepted Answer

Hello @millantics  https://www.ebay.fr/help/selling/managing-returns-refunds/aider-un-acheteur-qui-na-pas-reu-lobjet?id=4116&st=3&pos=2&query=Aider%20un%20acheteur%20qui%20n%27a%20pas%20re%C3%A7u%20l%27objet&intent=objet%20non%20re%C3%A7u&lucenceai=lucenceai&docId=HELP1124 (contact links at the very bottom of the page: to be checked as of tomorrow since it's until 6pm) best regards