Account blocked for 2 months – Case [Deleted] resolved, action required | Payment

shopolia · 2026-04-23T12:22:36.375000Z

Hello, I am currently dealing with a blocking issue with my seller account “shopolia” and I would need some clarification or help. Here are the facts: * On February 20, 2026, I fully refunded a buyer before any dispute was opened* On March 6, 2026, this buyer still opened a dispute with their bank (chargeback)* Since then, my account has been restricted and about €3000 is blocked For more than two months now: * I have provided all the requested documents* I have added all the tracking numbers* eBay support confirmed that the refund was indeed processed* The buyer also confirmed by message that they canceled their bank dispute Despite this, the situation is still blocked. Consequences: * My business has completely stopped* I had to cancel several orders in progress* My account remains restricted with no clear solution I have contacted customer support several times, but the answers vary (documents, tracking, checks), without any concrete resolution. My question is simple: In this kind of situation, what is the process to unblock an account when: * the customer has been refunded* the bank dispute has been canceled* all the requested actions have been completed ? Thanks in advance for your help or any feedback from your experience.

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Account blocked for 2 months – Case [Deleted] resolved, action required | Payment | eBay France