I reactivated my account and sometimes access it from my computer and sometimes from my iPhone. The system thinks a third party is using my account and I keep getting locked out. I’ve verified myself by SMS already 20 times. How can I unblock myself?
You have a contact link (all the way at the bottom of the page) that will let you get in touch with the site's "trust and safety" department. They’ll be able to help you sort out your issue.
Thanks. My account isn't hacked, it's me using the account from my computer and my phone and the system thinks there are two users or that my account is hacked. I've confirmed my identity at least 10 times already. It's sad...
francexpressdeal
·1 year agohttps://www.ebay.fr/help/account/contacting-ebay-customer-service/contacter-le-service-clients-ebay?id=4379&st=3&pos=1&query=Contacter%20le%20Service%20clients%20eBay&intent=service&lucenceai=lucenceai&docId=HELP1326
dagri-85
OP1 year agoI did find this link, except there isn't any help on the link. So the problem isn't resolved. 😞
francexpressdeal
·1 year ago@dagri-85
starting from the link I sent you, you needed to look in the help sections for the one that was closest to your problem.
Take this link, for example:
https://www.ebay.fr/help/account/protecting-account/obtenir-de-laide-en-cas-de-compte-pirat?id=4196&st=3&pos=5&query=Obtenir%20de%20l%27aide%20en%20cas%20de%20compte%20pirat%C3%A9&intent=compte%20pi&lucenceai=lucenceai&docId=HELP1109
You have a contact link (all the way at the bottom of the page) that will let you get in touch with the site's "trust and safety" department. They’ll be able to help you sort out your issue.
dagri-85
OP1 year agoThanks. My account isn't hacked, it's me using the account from my computer and my phone and the system thinks there are two users or that my account is hacked. I've confirmed my identity at least 10 times already. It's sad...
francexpressdeal
·1 year ago"My account isn’t hacked"
and I never said it was...
it’s just so that you can be in touch with the "trust and safety" department, who are the only ones who can solve your problem...