Hello, I recently bought an item on eBay. Upon receipt, it doesn’t work at all. The purchase is covered by the eBay guarantee, but the seller stated that returns were at the buyer’s expense on the item page. How is this going to work? I can’t really see myself paying to send the item back when it’s clearly not my fault. Have a good day 🙂

Hello @kubotkmb if the item is not as described, return shipping costs will be paid by the seller (regardless of what they stated in their return terms). See this link: https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/retours-objets-manquants-et-remboursement-pour-les-acheteurs?id=4008&st=3&pos=2&query=Retours%2C%20objets%20manquants%20et%20remboursement%20pour%20les%20acheteurs%20&intent=retour&lucenceai=lucenceai&docId=H...

The item I bought doesn’t work. | Payment

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The item I bought doesn’t work. | Payment | eBay France