Wrong bank account
Summary: sola-18 sold an item on eBay but noticed that the funds were sent to an old closed bank account. koalagris suggested contacting eBay customer service to resolve the issue, and sola-18 did in fact contact eBay, which promised to redirect the funds to the new account. *miss-tigri* advised checking with the bank to make sure the money is transferred correctly to the new account. sola-18 expressed gratitude for the help received.
Hello,
I just sold an item. That’s rare for me because I’m only an amateur seller. Ebay informs me that the money has been sent to my BNP account. The thing is, that account has been closed for 1 month and I didn’t think to add the new bank account to my ebay account.
Now, I’ve put the correct bank account in my ebay account, but the money has already gone to the old account...!
What should I do since I no longer have access to the old account?
Thank you for your help.
*miss-tigri*
·1 year agoHello
Don’t worry. Your bank still has your old account on file and should transfer the money to the new one..
Check with your bank agent.
sola-18
OP1 year agoI followed the link, then I was able to chat with an eBay rep who explained to me that my funds will be redirected to my new bank account.
Thanks Koalagrais for your help.
Have a nice day!
koalagris
·1 year agoHello @sola-18
Check with customer service:
https://www.ebay.fr/help/selling/getting-paid/recevoir-le-paiement-des-objets-vendus?id=4814&st=3&pos=1&query=Recevoir%20le%20paiement%20des%20objets%20vendus&intent=recevoir%20paiement&lucenceai=lucenceai&docId=HELP1448
The contact link is all the way at the bottom of the help page
Regards