Non-payment or long delays following a won auction

Hello,

Do some of you regularly have non-payment issues after winning an auction, despite sending reminders or messages to the buyer?

If the auction is won, there should be a payment obligation, like in a sales room for example, and a systematic negative rating, right?

Thanks for your feedback and experiences

geg193169

152 View listings

Posted 3 years ago·Last reply 3 years ago

1 comment

koalagris

·3 years ago

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Hello @geg193169

No site can force a seller to ship or a buyer to pay... we are precisely NOT in an auction room, the prerogatives are completely different.

however, eBay does offer remedies in both cases, and they need to be used.

on the seller side, we block the unscrupulous buyer, have the order canceled for non-payment, and set up the seller account to automatically block all buyers who have had at least 2 payment defaults in the last 12 months (so that this kind of buyer ends up banned from buying from all sellers who have made this setting).

since May 2008, buyers can no longer receive neutral or negative feedback (in order to avoid revenge or feedback extortion).

best regards