Item not received, dispute opened but email says the purchase is not covered by the eBay Guarantee
Summary: tlcao5778 shared his experience of buying a figurine on eBay, reporting a delivery delay and discovering that the purchase was not covered by eBay's warranty despite what was initially indicated. After opening a dispute on eBay and contacting the seller without success, he opened a dispute with PayPal, which ultimately ruled in his favor and issued a refund. Other participants also shared similar experiences with customer service issues on eBay, and the discussion highlighted the importance of using PayPal for additional protection. One participant expressed frustration with eBay's lack of communication during an unsuccessful repair transaction.
Hello
I ordered a figurine on Ebay from China and when I bought it I’m sure the listing said that the purchase was protected by the Ebay guarantee.
It has been a month and a half since I should have received the figurine and the tracking number indicates that the figurine has not been sent.
I just opened a dispute on Ebay and contacted the seller, but I received an email saying that my purchase was not covered by the Ebay guarantee even though that was the case on the listing (which has since disappeared) and I paid with my Paypal account. The seller is still there.
It has been 2 business days since I opened the dispute and I’m waiting to see if Ebay will step in on the 3rd day.
On Paypal, the seller is ebay UK and not the seller.
I’m surprised by the email I received and it worries me a little. I ordered on Ebay and paid with Paypal thinking I would be protected if I did not receive the product.
Why do you think I received this email from Ebay?
Thanks in advance
beyeb_5912
·3 months agoeBay to avoid, dreadful after-sales service, if not nonexistent.
frelonverre
·3 months ago@beyeb_5912
eBay not selling anything, there can be no after-sales service
they just put a seller and a buyer in touch
as for the rest, a battery can be replaced, repairing it costs more than its value
beyeb_5912
·3 months agoIf the repaired battery costs more than a new one.
Why does the seller offer battery repairs.
I would like to get back the non-repairable battery.
I would like to know why eBay is blocking messaging with the seller.
Your after-sales service is lousy and on top of that you are thieves.
I want you to do what is necessary so that I get my battery back
with the electrical block.
Otherwise you refund me the price of a new battery.
Kind regards.
frelonverre
·3 months ago@beyeb_5912
I think you're forgetting yourself
you're addressing me as if I were responsible for the site, you're on a forum where users of the site try to help people who are lost in the face of this big machine
the site must have already replied to you and, tired of explaining the rules that govern this site, has blocked you
well then, understood, what you want is of no concern to me and I sold you nothing so I won't refund you anything
francexpressdeal
·1 year agoGood evening @tlcao5778
you say "It's been a month and a half since I should have received the figurine". The deadline to open a dispute on eBay is 30 days after the estimated delivery date.
So you were out of time, and in that case the buyer protection no longer applies;
Since you paid with PayPal, open a dispute with them directly.
tlcao5778
OP1 year agofrelonverre
·1 year ago@tlcao5778
if I remember correctly, I think that on eBay you can only open one dispute per item, which would mean that since you've opened an eBay dispute, you won't be able to open a PayPal dispute
tlcao5778
OP1 year agoIndeed, when opening the PayPal dispute. EBAY automatically closed my Ebay dispute.
I provided all the evidence, including tracking information and Ebay messages.
I am now waiting for PayPal's decision.
tlcao5778
OP1 year agohloomba11
·10 months agotlcao5778
OP10 months agoIf you have paid with Paypal, you can open a case with Paypal. It is what I have donc and Paypal refund. With Paypal you have 6 months to open a case.
Best regards