Payment
Summary: mehch_85 is having a problem with an order placed on eBay for shoes, having been charged $132.15 despite an initial message saying there were insufficient funds. The seller says they never received the payment, and mehch_85 is unable to contact eBay support to start a refund. Other participants suggest checking the tracking process and contacting eBay through their online help section. One participant explains the steps to reach eBay customer service to resolve the issue.
Hello I have a very big problem with my package
Let me explain: yesterday, Sunday 10/12/23, I placed an order on eBay for RN FLYKNITE shoes with the seller [Pseudo] and when I paid I got this message
« You do not have enough funds on your card. Please use a different card or try again later. »
I gave up and when I checked this morning on my bank account I saw that it had been charged, I tell myself that’s not possible!
I tried to ask for a refund but I can’t, it shows me this
« It is too late to cancel this order.
Contact the seller to try to resolve the situation. »
I was charged $132.15 and on top of that I do not have a tracking number for the package!
I’m being told to pay again! First time this has happened to me!!
I plan to file a complaint against eBay if they don’t refund me!
I sent the seller a message to ask for an explanation and he told me that he had not received my payment! I’m worried! Because we are on the other side of the world, I’m from Tahiti and he’s from the USA!
They still took $132.15 from me, that’s 15,000 francs in Tahiti, it’s huge!
I tried to contact eBay support and I can’t!
If someone can help me it’s really urgent!
I have photo evidence but I can’t send them!
Thanks
frelonverre
·2 years ago@mehch_85
What are you complaining about? Your payment went through. When you made it, that was what you wanted, so why change your mind
Your seller will send your shoes, and when the parcel is ready, the tracking number
For sellers, this site is not a game
mehch_85
OP2 years agoThe next day I went to check my account and they had indeed charged me for the shoes!
But I can’t see my tracking number!
I’ve never had a problem before!
I went back to the shoe listing and it tells me to pay again!!
This is so annoying, I can’t get in touch with eBay support!
crazy-bear
·2 years agoHello @mehch_85
To contact customer service:
1 - Click on " help " on the site homepage.
2 - Type " customer service "
3 - Select " Contact eBay customer service "
4 - Click on your item, which will appear under " do you need help with your recent orders? "
5 - Follow the procedure corresponding to your situation.
6 - Enjoy 🙂
jacquelinedu36
·2 years agoHello,
And on top of that if your order is shipped > there will be customs fees and VAT to pay
mehch_85
OP2 years agoEven though I was told I didn’t have enough funds on my card, and the next day I see that I was charged $132.15. I can’t get in touch with support for a REFUND
jacquelinedu36
·2 years agoRe
See help at the bottom of the page, but since you purchased? wait for shipping
Go check in your purchase history > if it’s paid
Your purchase has been charged in € after the dollars > euros exchange rate
mehch_85
OP2 years agofrelonverre
·2 years ago@mehch_85
make sure you’re not relying on ebay.com; if that’s the case, you need to contact them
for the rest, the tracking number will only be available when the shipment is sent
mehch_85
OP2 years agoHow can I contact them please?
Do you have their email?
I can't manage to send the proof photos..