Payment already made (with proof) but still being demanded by eBay — no response for 2 weeks | Payment

Payment already made (with proof) but still being demanded by eBay — no response for 2 weeks

Summary: auth_5 reached out to the community for help regarding a €255 payment that was debited from their seller account following a dispute on eBay. Despite providing detailed evidence to customer service, including statements and payment confirmations from Revolut, eBay continues to demand the amount and hasn’t provided an update for two weeks. auth_5 is considering contacting the e-commerce ombudsman if the situation isn’t resolved soon and is looking for advice or similar experiences.

Hello,

I’m turning to the community because my case hasn’t been moving forward for more than a month now through regular customer service.

Summary of the situation: following a dispute closed in favor of a buyer, an amount of €255 was charged to my seller account. I already paid this amount on July 3, 2026 via Revolut (payment confirmed as "completed" and definitively debited). Yet my eBay account still shows a debit balance of €255, with collection-type reminders.

I have provided customer service several times with:

- The full Revolut statement for July, showing the €255 debit to eBay with no subsequent credit

- A written certificate from Revolut confirming that no refund was received

- The ARN number and the transaction authorization code

An advisor confirmed to me that they had forwarded the case to a higher-level team to determine the cause, telling me that I would be contacted again as soon as there was any update. It has now been two weeks since that message, with no news at all, even though the case has now been ongoing for more than a month in total.

Has anyone ever run into this kind of situation, or knows how to escalate a case that is stuck like this? I’m also preparing to submit the matter to the e-commerce mediator if the situation doesn’t get resolved quickly, but I wanted to try this route first.

Thanks in advance for any help or similar experience.