Complaint against eBay | Payment

vidibulle37 · 2025-04-01T15:38:48.460000Z

Hello everyone, I'd like to know whether other eBayers are like me because I'd like to file a collective complaint. Let me explain: I sold an item in Germany, and the buyer is requesting a refund because of a defect that, according to him, was not mentioned, except that in my photo the defect was clearly visible. Through carelessness with my cell phone, I accept the return. I contact eBay to explain my mistake, and the person on the phone tells me to wait for the dispute. The dispute opens and, in less than an hour, it is closed and rules in the buyer's favor. Since then, I haven't stopped fighting against eBay because they didn't give me time to explain myself. What's more, it was up to me to provide the return label, which I refused. eBay asked the buyer to send the item back. I sent the buyer a message with my contact details for the return, and there was no response from him. eBay still ruled in the buyer's favor despite my various attempts and each time explaining the same things to me and getting the same answers each time. eBay would not hear any of it. In this story, I feel wronged, mistreated, and I'd like to know if other members are like me. Don't hesitate to contact me. I even asked for a copy of my phone conversations, something that eBay is taking a long time to provide. I'm surprised by the opacity and vagueness that eBay uses, and moreover eBay always favors buyers. If you're in the same case as me, don't hesitate to get in touch; together we will prevail against Goliath. Thank you for reading me

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Complaint against eBay | Payment | eBay France