Issue finalizing order.
Summary: kahene66 ran into a problem with an order of multiple items paid via PayPal. Although the transaction was validated after adjusting a bank limit, only one of the 19 items is marked as processed, even though the full amount was charged. francexpressdeal advises contacting customer service to resolve the issue.
Hello.
I paid €400 for a basket of several items in a single payment via PayPal.
When I went to pay, I noticed that the monthly transfer limit had been exceeded (Nothing to do with a lack of money. My bank simply imposes a maximum of €1000 in deposits per month for security reasons).
After raising that limit on my bank's website and confirming the transaction for real, I noticed that only one of my 19 items is considered processed and that the other 18 are still in the cart awaiting payment.
Yet my bank clearly tells me that I was charged.
What should I do? Is this a bug on the site, or should I be worried about getting my €400 back?
(I should point out that the seller is completely reliable according to all users - myself included-)
francexpressdeal
·3 years agoGood evening @kahene66
only customer service has access to certain information on your account in order to help you. Get in touch with them to sort things out:
https://www.ebay.fr/help/account/contacting-ebay-customer-service/contacter-le-service-clients-ebay?id=4379&st=3&pos=1&query=Contacter%20le%20Service%20clients%20eBay&docId=HELP1326