Problem with Grouped Shipping Fees in the cart but not at checkout!
Summary: re-composant explains a problem they encountered on their online store where combined shipping fees are applied correctly up to the cart, but at checkout, an error causes twice the expected amount to be charged. This creates inconvenience for customers and makes refund handling complicated. re-composant is asking for advice on how to solve this problem, inviting others to test it directly on their store.
Hello everyone.
Here is my problem, simply explained:
All my products have the same shipping method with the same bundled offer of €4.9 for a purchase + €1 per item.
This works properly up to the cart, but once they get to the payment page the customer ends up being asked for 2x 4.90, which forces them to ask me for grouped shipping even though the rules are already set!
Any idea why and how this happens? I have quite a few customers who want to make purchases but end up blocked, and for me issuing refunds creates credit notes on invoices that are unmanageable.
Thanks for your quick replies; I’ll let you try it directly in my shop to see the problem for yourselves. Unbelievable!
Kind regards - Flo
