eBay France

Discussion

ale-483767

I got scammed

Hello, I’m contacting you regarding a product purchased on eBay. Upon receipt, I found that the Rowenta vacuum cleaner was defective and that it was leaking. The seller refuses to take the product back and has blocked me. So I’m left with an appliance that doesn’t work properly and no way to find a solution with the seller. I am asking for your help in finding a solution and obtaining a refund. Could you please review my situation and tell me what steps to follow? Thank you in advance for your help.

2 days agolast reply 2 days ago

Discussion

Community Mentor Help

galer-83

65 View listings

sold and settled for more than 72 hours, and still no transfer

Hello, how do I transfer the money from a sale to my bank account. It's the first time this has happened to me, before it was automatic. Thanks.

2 weeks agolast reply 2 weeks ago

Discussion

Discussion forums

Payment

auth_5

0 View listings

Payment already made (with proof) but still being demanded by eBay — no response for 2 weeks

Hello, I’m turning to the community because my case hasn’t been moving forward for more than a month now through regular customer service. Summary of the situation: following a dispute closed in favor of a buyer, an amount of €255 was charged to my seller account. I already paid this amount on July 3, 2026 via Revolut (payment confirmed as "completed" and definitively debited). Yet my eBay account still shows a debit balance of €255, with collection-type reminders. I have provided customer service several times with: - The full Revolut statement for July, showing the €255 debit to eBay with no subsequent credit - A written certificate from Revolut confirming that no refund was received - The ARN number and the transaction authorization code An advisor confirmed to me that they had forwarded the case to a higher-level team to determine the cause, telling me that I would be contacted again as soon as there was any update. It has now been two weeks since that message, with no news at all, even though the case has now been ongoing for more than a month in total. Has anyone ever run into this kind of situation, or knows how to escalate a case that is stuck like this? I’m also preparing to submit the matter to the e-commerce mediator if the situation doesn’t get resolved quickly, but I wanted to try this route first. Thanks in advance for any help or similar experience.

1 month agolast reply 1 month ago

Discussion

Community Mentor Help

kunnel-0

1 View listings

Refund for lost package

so the problem is that I sold an Apple headset on leboncoin with the shipping company Mondial Relay and they lost the package, so the buyer was refunded but I wasn’t. I contacted Mondial Relay and they said I would be refunded via the eBay app but I haven’t heard anything

1 month agolast reply 1 month ago

Discussion

Community Mentor Help

philipg4326

252 View listings

TOTAL SCAM following a very contentious dispute

Hello philipg4326, An amount of 44.27 EUR will soon be debited from your bank account ending in 2908. I oppose this debit, which is a TRUE SCAM Dispute details Reason for your dispute Reason for your dispute I do not recognize the transaction I do not recognize the transaction Problem description Problem description I did not send the DIGITAL KARAOKE MIXER REMIX632 MAD BOY to the buyer since the buyer did not pay me the 166.50€ for the item, given that he canceled his order for this item. Disputed amount 166.50 EUR I do not have to send him this item, which he canceled and did not pay me for. I AM THEREFORE CONTESTING THE DECISION This buyer canceled the sale of my item and did not pay me for it. It is unacceptable that I, the seller, should have to pay for this item, which I did not send because the buyer changed his mind about buying it.

1 month agolast reply 1 month ago

Discussion

Community Mentor Help

lavitrine.2lovni

52 View listings

Payment by offer

Hello, I placed an order through an offer I won Right now I can only pay with the product’s original price I can’t pay with the accepted offer! Does anyone know what’s going on?

1 month agolast reply 1 month ago

Discussion

Community Mentor Help

flashs92

1660 View listings

I can't find the page to send my ID card and bank details.

Hello, I've had a seller account for quite a few years, but I haven't used it since eBay forced sellers to use its payment system. Now that most seller/buyer matchmaking sites do the same, I’m telling myself there’s no reason not to come back. To avoid eBay blocking the proceeds from my sales, I want, before listing anything, to send my bank details and my ID card. The problem is that I can't find how to send these documents. when I go to the seller HUB your preferences payout method it says no payout method available I click on the arrow to add a payout method then I click on select preferred payment method I get a small window that opens but it stays black with the title "add a payment method" and at the bottom 2 buttons "back and continue" by clicking on "continue" nothing happens and back works I go back to the hub and this time I click on payment method I get the small window that opens but this time with no buttons at all, completely black another try by going through my account account tab payment information payments cards and accounts I want to add my bank details but when I click on the "+" add cards and accounts it only lets me add a bank card. As for the identity card I found nothing. I contacted eBay by chat, it tells me to wait 1 minute, after more than an hour I still had nothing. I tried by email but they send me back to the pages above without giving me a direct link to the upload page. Thanks to those who will have read me to the end and especially to those who might be able to help me out

1 month agolast reply 1 month ago

Discussion

Community Mentor Help

antma_2913

6 View listings

Rule validated by mistake

Hello, I'm new as a seller, I've completed auction sales, and I did receive the buyer's payment. But for another one, I accidentally clicked that I'd received the payment, but that's not the case. How do I do it? I contacted the seller but got no response. Thanks for your help

1 month agolast reply 1 month ago

Discussion

Community Mentor Help

regone

2176 View listings

Financial transparency: sharing tips to find out the total amount of funds received

Hello everyone, When it comes to selling or buying, a crucial question is often financial transparency. How do you ensure accurate tracking of funds received? Whether it’s small transactions or larger sales, it’s essential to know exactly how much money has been received. What tools or methods have you found effective for tracking this information? Are there any tips or experiences you could share with the community to help maintain clear visibility over financial flows? Your suggestions and experiences are welcome to help everyone manage their finances more effectively in a buying/selling context. Thank you for your contributions!

2 months agolast reply 2 months ago

Discussion

Groups

Selling on eBay

tran-69709

2 View listings

Seller disappeared... even though I paid

Are you getting by with this site? I bought an item for €209 The seller went on vacation

2 months agolast reply 2 months ago