Buyer wants to cancel a sale | Selling on eBay

dellt25 · 2023-06-01T07:52:18.053000Z

Hello, I sold an item on eBay yesterday. But today, the buyer is sending me a message to cancel the sale because, after rereading the technical description, they made a mistake. I haven't sent the item yet. The order is paid, but the payment is currently blocked. In payments, it tells me "these funds are blocked while we confirm the shipping information or resolve disputes". In the sale, it says your funds will be available on June 15 (I see this from the eBay app on my smartphone; from a PC, I can't find the "payments" section), basically, how and where do I go to cancel the order? Do I click "cancel the order" in the description? Since eBay takes a commission, won't I lose any money or get a "negative" rating? If I cancel the order, will the item be automatically relisted? Sorry for these questions, but I'm only a very occasional eBay user

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Buyer wants to cancel a sale | Selling on eBay | eBay France