Make sure the billing address you entered matches the one on the card.
Summary: davidde855 is looking for a solution to an eBay billing problem, emphasizing the importance of the billing address matching the one on the card used. francexpressdeal and francois-o confirm this information and advise contacting eBay customer service for help. They provide links to the help page and the steps to get in touch with a customer support representative to resolve the issue.
The solution please
2 comments
francois-o
Hello @davidde855
Indeed, the billing address as well as the name must be identical between the payment method and the information entered on eBay.
That is why you have the option of having a different billing address and delivery address.
As indicated by @francexpressdeal I invite you to contact customer service directly.
To do this, go to the bottom of our help page and click on => Contact us.
Choose the option that suits you best and an agent will call you.
Here is the direct link : https://www.ebay.fr/help/home
Regards
François
francexpressdeal
·3 years ago@davidde855
you're not telling us the most important thing: does your billing address match the card address?
Either way, contact the customer service department for your account:
https://www.ebay.com/help/home