eBay platform bugs, false information, blocked funds!! | Selling on eBay

be_happy_fr · 2025-08-22T16:28:08.077000Z

Warning, there are major bugs on the EBay platform and as a result they freeze your funds…!!2 recent cases in which EBay has blocked all my sales funds since:1- I sell an item to someone in Italy.I send the item with the address provided to me by the platform. Some time later the buyer opens a dispute for item not received. It turns out that I receive the item back at my home because the Italian post office indicates on the envelope that the address does not exist… I issue a full refund to the buyer to get out of the dispute, ask them to check whether the address is correct but have had no response since.. I contact eBay by phone to report the problem since it is the platform that provides me with the address and ask for reimbursement of the shipping costs. I am told that I will receive an email… email received in response but it is an automatic or canned message that has nothing to do with my request, without any reminder of my request and context, just the answer is negative…And since then they block my funds on my sales..2- I sell an item in a European country and I pay directly on eBay to obtain the postage label directly. The information concerning the buyer’s address is filled in directly according to the buyer’s address information on their platform but the field for the postal code is not correct to generate the label and is highlighted in red. So I look and depending on the city name you enter it does put the correct postal code, like the buyer’s address, but their platform adds a space between the digits.. ok well I print it like that since the platform only accepts this space in the postal code.Later the buyer and the tracking prove that the parcel was delivered. And then oh surprise my funds are blocked with the message that the postal code on the platform that generates the postage label is not the same as the address in the order information… 😓🤔🫨 While the postal code is indeed the same, just with an extra space, and in any case you cannot fill it in differently on the eBay postage platform…🙄Since these 2 cases EBay has even blocked all the funds from the following sales.. Since then, I have not even won my case regarding the false address they gave me in the first case.. To take high fees on each sale though, there is no problem… and when their platform has bugs, then nothing for the seller anymore and on top of that they block all your funds… So the question is: is this done on purpose to get funds that they make work and earn more money off the backs of EBay users??This is unacceptable and on top of that there is no way to open a dispute with a case number and request tracking… we are totally at their mercy with no possible recourse..Have others already experienced such absurd situations??I think I’m going to go look at other sales platforms soon, apparently since there is no longer PayPal on eBay for managing funds it has become total chaos..

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eBay platform bugs, false information, blocked funds!! | Selling on eBay | eBay France