Hello, I sent a lamp to Australia via HAPPY post with additional insurance. The buyer made no reservations on the delivery note because the box was in good condition. He reports a broken glass upon opening. I have made a claim with Happy post to be compensated. What will eBAY's position be? I fear that the buyer will be blamed for not having added any mention such as "subject to unpacking" on the delivery note? There is also a risk of breakage after opening the parcel due to mishandling, s...

Hello, Already ask him for a photo of the broken item > try compensation anyway if you took the insurance Then see with your buyer about a partial refund

broken lamp glass found after the courier left, no damage to the package | Selling on eBay

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broken lamp glass found after the courier left, no damage to the package | Selling on eBay | eBay France