Looking for a lawyer in LILLE

Summary: bequet is looking for a lawyer in Lille to take eBay to court, following a dispute involving an allegedly defective product sent to a customer. bequet says they have photo evidence of the product in good condition before shipment, but the customer provided a blurry photo as proof. koalagris suggests challenging the decision through an online resource, while lingma85 advises considering the potential costs of legal action and contacting the FEVAD mediator. ricfel_1920 and Anonymous User warn about the difficulties of such a case, pointing out eBay’s legal resources. felin12 asks questions about the return process and expresses doubts about the effectiveness of legal intervention if the claims process was not followed properly. noctisauxroses mentions that since eBay is only an intermediary, the action could be against the customer rather than eBay.

Hello,

I’m looking for a lawyer in Lille to take Ebay to court

In a few words, I ship a part to a customer who claims to have received a defective product

To support these claims, he sends an unhelpful photo ( a piece of table ? )

I ask for other photos, nothing

Complaint 4 days later and refund

This is the last straw! Where is the protection for sellers?

For your information, I had, unfortunately, to get to this point, taken photos of the product before shipping

This needs to change, I’m sick of being ripped off

JP VERDAVOIR

bequet

96443 View listings

Posted 2 years ago·Last reply 2 years ago

8 comments

noctisauxroses

·2 years ago

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Ebay is not a sales site, but a matchmaking platform. It’s all in the nuance.

You need to address your customer; you’ve been given their identity by Ebay, and if you need to file a complaint, it’s against them.

What you call seller protection is not insurance in the strict sense of the term, but simply a mediation service that Ebay makes available to you for a fee. If the mediation doesn’t succeed, Ebay is not responsible 😉

felin12

·2 years ago

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Hello everyone

@bequet

For an item not as described dispute, normally there is a return request. Has that been done?

If no response to the dispute was submitted on time, Ebay refunds the buyer and they keep the item.
If that's the case, I'm not sure a lawyer could do anything

kind regards

lingma85

·2 years ago

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Hello @bequet

No matter the amount of your transaction, be wise and take a calculator to figure out whether going to a lawyer wouldn’t be too expensive, even just for a consultation.

The "game has to be worth the candle", otherwise.... you swallow your disappointment to make your wallet happy.

See the FEVAD mediator first...

Best regards

bequet

OP2 years ago

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I know it’s going to cost a lot, but this situation has to stop..............

frelonverre

·2 years ago

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@bequet

https://www.google.com/search?q=avocat+sur+lille&oq=avocat+sur+lil&aqs=chrome.1.69i57j0i512j0i22i30l8.14739j0j15&sourceid=chrome&ie=UTF-8

it's not hard !!!!!!!!!!!!!

Anonymous User

·2 years ago

Going after a monster like ebay is going to cost you dearly for a result that is absolutely not guaranteed, especially since ebay must have a very combative legal department. On top of that, there are the Terms of Use that many people don't read all the way through.

Good luck and keep us informed about how the proceedings are going.